Welcome to Our Frequently Asked Questions (FAQ) Page
At Molton50, we’re passionate about crafting exquisite, handmade chocolates that bring joy to every occasion. Whether you're visiting our store in Cheltenham or ordering online from anywhere in the world, we're committed to delivering the finest chocolate experience.
We understand that you may have questions about our products, shipping, or services, and we’re here to help! Below, you’ll find answers to some of the most common inquiries. If you don’t see your question listed, feel free to reach out to us directly — we’d love to assist you.
Happy browsing, and we hope you enjoy our chocolates as much as we love making them!
For UK orders, delivery typically takes 2-5 working days. International orders vary depending on the destination, but they usually take 7-14 working days. You will receive a tracking number to monitor your shipment.
Yes, we offer international shipping. We carefully package our chocolates to ensure they arrive in perfect condition, no matter where you are in the world.
Our store is located in the heart of Cheltenham, UK. You can visit us at 6 Queen's Circus, Cheltenham GL50 1RX, to explore our delicious range of chocolates in person.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
We use reputable courier services to ensure your chocolates are delivered swiftly and safely. You’ll receive shipping options at checkout based on your location.
Our chocolates are best stored in a cool, dry place away from direct sunlight. We recommend keeping them at temperatures between 15°C and 18°C. Avoid refrigeration, as this can affect the flavour and texture.
We use the finest ingredients sourced from around the world, including high-quality cocoa and natural flavourings. You can find specific ingredients listed on each product page.
Due to the perishable nature of our chocolates, we cannot accept returns. However, if your order arrives damaged or you are not satisfied with your purchase, please contact us within 7 days of receiving your order. We will do our best to resolve the issue.
Yes! We specialise in custom chocolate orders for weddings, corporate gifts, and special occasions. Please get in touch with us at [Insert Contact Email or Phone] to discuss your needs.
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to follow the progress of your shipment.
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
You can reach us via email at [Insert Email Address] or by phone at [Insert Phone Number]. We’re happy to assist with any inquiries about our chocolates, shipping, or orders.
